Regina ClarkApr 14, 20202 min readTime Management Tips for Remote WorkersGetting a handle on time management isn’t that complicated once you make up your mind to just do it! There are 24 hours in every day,
Tresha PetersFeb 13, 20202 min readCustomer Experience; Empathy; Management Training; Patient ExperienceThe next time you are faced with a difficult situation or find yourself dealing with a difficult person, try using empathy.
Tresha PetersJul 5, 20163 min readHiring Customer Experience SuperstarsThere is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a
Tresha PetersNov 10, 20154 min readImproving the Patient ExperiencePhysicians in private practice are being eaten up by larger medical groups and waiting over an hour to see a physician