Making the Most of Your Diverse Workforce
In addition to having multiple generations in the workforce, today's workforce is wildly diverse when it comes to culture, religion, upbring
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Tresha Peters
May 14, 20191 min read
40 Things You Should Not Do at Work
When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!
Tresha Peters
Apr 28, 20193 min read
Leading Through Turbulence
It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving.
Tresha Peters
Jan 2, 20191 min read
Time to Pivot
I start most of my training programs the same way. Encouraging the audience to do something better,
Tresha Peters
Oct 3, 20183 min read
Ten Tips for Leading a Multigenerational, Culturally Diverse, Remote Workforce
Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side.
Tresha Peters
Sep 27, 20182 min read
NYS Requires Sexual Harassment Training
Like many Americans, I watched the senate hearings yesterday. The testimony by both individuals was heart wrenching. I found myself thinking
Tresha Peters
Aug 30, 20181 min read
Public Speaking Skills Come in Handy
If improving your public speaking skills is part of your 2018 personal development plan, give me a call and we will schedule a training prog
Tresha Peters
Jul 10, 20184 min read
Move Out of Your Comfort Zone to Soar
Everyday our lives are filled with decisions and choices to make. Sometimes we take the path of least resistance and make the easy choice
Tresha Peters
Apr 24, 20185 min read
Fired, Now What?
Losing a job is devastating. It’s demoralizing, scary, and paralyzing. When it happens, it’s hard to believe that it is actually happening
Tresha Peters
Apr 9, 20181 min read
The Power of We
Most employers would love for their employees to behave as if they were part of a high-performance team.
Tresha Peters
Jan 29, 20182 min read
Managing Made Easy
Managing others is a challenge. It always has been, and it always will be. If you are lucky, you have worked for a fabulous manager. Someone
Tresha Peters
Dec 1, 20173 min read
Flirtation or Sexual Harassment?
Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years.
Tresha Peters
Sep 22, 20174 min read
Engaging a Remote Audience
Delivering information via web conferencing and webinars can be challenging, especially in the beginning.
Tresha Peters
Aug 2, 20175 min read
33 Ways to Manage Better
Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.
Tresha Peters
Apr 5, 20172 min read
Using a SPACER to Kick Off Your Meeting
A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy.
Tresha Peters
Feb 27, 20172 min read
Think Like a Champion
In business, having the mindset of a champion will help you reach your strategic goals and be competitive.
Tresha Peters
Dec 9, 20164 min read
Six Secrets to Superb Facilitation
Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently.
Tresha Peters
Nov 30, 20163 min read
Leading Others During Turbulence
It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving. Unfortunately
Tresha Peters
Jul 4, 20163 min read
Hiring Customer Experience Superstars
There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a
Tresha Peters
May 7, 20142 min read
WOW Your Customers with EQ
In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int
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