In addition to having multiple generations in the workforce, today's workforce is wildly diverse when it comes to culture, religion, upbring

When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!

It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving.

I start most of my training programs the same way. Encouraging the audience to do something better,

Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side.

Like many Americans, I watched the senate hearings yesterday. The testimony by both individuals was heart wrenching. I found myself thinking

If improving your public speaking skills is part of your 2018 personal development plan, give me a call and we will schedule a training prog

Everyday our lives are filled with decisions and choices to make. Sometimes we take the path of least resistance and make the easy choice

Losing a job is devastating. It’s demoralizing, scary, and paralyzing. When it happens, it’s hard to believe that it is actually happening

Most employers would love for their employees to behave as if they were part of a high-performance team.

Managing others is a challenge. It always has been, and it always will be. If you are lucky, you have worked for a fabulous manager. Someone

Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years.

Delivering information via web conferencing and webinars can be challenging, especially in the beginning.

Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.

A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy.

In business, having the mindset of a champion will help you reach your strategic goals and be competitive.

Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently.

It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving. Unfortunately

There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a

In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int