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Spoil Your Customers
In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.
Tresha Peters
May 25, 20182 min read
The Power of We
Most employers would love for their employees to behave as if they were part of a high-performance team.
Tresha Peters
Apr 10, 20181 min read
Dealing with Challenging Situations & Challenging Callers
It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.
Tresha Peters
Nov 16, 20172 min read
Using a SPACER to Kick Off Your Meeting
A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy.
Tresha Peters
Apr 6, 20172 min read
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