Conversation Clues
Sometimes the training program is mandatory, which means the people in the room have to be there, and sometimes the training program is full
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Regina Clark
Jan 29, 20202 min read
Management Best Practice - The Daily Huddle
The Joint Commission recently visited the Cleveland Clinic, a premier healthcare organization, and released a list of their best practices.
Regina Clark
Jan 23, 20203 min read
Using Games to Reinforce Adult Learning
Providing training for your employees is a waste of time and money unless your employees learn something and/or do something better
Tresha Peters
Jan 5, 20201 min read
Five Tips for Creating a Great Workplace in 2020
If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great
Tresha Peters
Dec 10, 20195 min read
36 Ways to WOW Your Customers
Building customer loyalty takes time; it’s all about building relationships with customers so that customers will continue to do business
Tresha Peters
Oct 22, 20192 min read
Your Health = Your Wealth
People are surprised when they get sick. They think that being diagnosed with an illness is something that happens to other people.
Tresha Peters
Oct 20, 20192 min read
Sexual Hararsment Training - Take the Quiz
Effective Oct. 9th, 2018 all employers in NYS are required to have a sexual harassment policy, a complaint process, and provide interactive
Tresha Peters
Sep 23, 20192 min read
Time to PIVOT
My brand new book, PIVOT Principles, is finally available and I just delivered the PIVOT keynote to a group of HR professionals in State Col
Tresha Peters
Jul 24, 20192 min read
Making the Most of Your Diverse Workforce
In addition to having multiple generations in the workforce, today's workforce is wildly diverse when it comes to culture, religion, upbring
Tresha Peters
May 14, 20191 min read
40 Things You Should Not Do at Work
When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!
Tresha Peters
Apr 28, 20193 min read
Leading Through Turbulence
It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving.
Tresha Peters
Jan 2, 20191 min read
Time to Pivot
I start most of my training programs the same way. Encouraging the audience to do something better,
Tresha Peters
Oct 3, 20183 min read
Ten Tips for Leading a Multigenerational, Culturally Diverse, Remote Workforce
Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side.
Tresha Peters
Sep 27, 20182 min read
NYS Requires Sexual Harassment Training
Like many Americans, I watched the senate hearings yesterday. The testimony by both individuals was heart wrenching. I found myself thinking
Tresha Peters
Aug 30, 20181 min read
Public Speaking Skills Come in Handy
If improving your public speaking skills is part of your 2018 personal development plan, give me a call and we will schedule a training prog
Tresha Peters
Jul 10, 20184 min read
Move Out of Your Comfort Zone to Soar
Everyday our lives are filled with decisions and choices to make. Sometimes we take the path of least resistance and make the easy choice
Tresha Peters
May 24, 20182 min read
Spoil Your Customers
In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.
Tresha Peters
Apr 24, 20185 min read
Fired, Now What?
Losing a job is devastating. It’s demoralizing, scary, and paralyzing. When it happens, it’s hard to believe that it is actually happening
Tresha Peters
Apr 9, 20181 min read
The Power of We
Most employers would love for their employees to behave as if they were part of a high-performance team.
Tresha Peters
Feb 27, 20187 min read
Six Sigma Speaking
Six sigma is a measurement that implies quality. When a process is at a six-sigma level, there are 3.4 mistakes (defects) for every million
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