Think Like a Champion
One of my favorite keynotes to deliver is Think Like a Champion. During the keynote, I share key concepts and amazing stories with the
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Tresha Peters
Jan 29, 20182 min read
Managing Made Easy
Managing others is a challenge. It always has been, and it always will be. If you are lucky, you have worked for a fabulous manager. Someone
Tresha Peters
Dec 20, 20176 min read
Make the Most of Your Time
Getting a handle on time management isn’t that complicated once you make up your mind to just do it! There are 24 hours in every day, no mor
Tresha Peters
Dec 7, 20172 min read
Managing Stress During the Holidays
The holiday season is magical for many, especially the children, and stressful for so many others.
Tresha Peters
Dec 1, 20173 min read
Flirtation or Sexual Harassment?
Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years.
Tresha Peters
Nov 16, 20172 min read
Dealing with Challenging Situations & Challenging Callers
It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.
Tresha Peters
Nov 9, 20171 min read
Life is Great, Football is Better
During this time of Thanksgiving, I want to express my thanks to my clients
Tresha Peters
Sep 22, 20174 min read
Engaging a Remote Audience
Delivering information via web conferencing and webinars can be challenging, especially in the beginning.
Tresha Peters
Aug 2, 20175 min read
33 Ways to Manage Better
Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.
Tresha Peters
Jul 13, 20172 min read
SOARING to New Heights
In business and in life it’s exciting to set your sights on your future state, a place where you want to be. Once you determine your future
Tresha Peters
May 30, 20172 min read
Creating Memorable Customer Experiences
The key to creating memorable experiences is to treat your employees right. When employees like what they do and who they work for,
Tresha Peters
Apr 5, 20172 min read
Using a SPACER to Kick Off Your Meeting
A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy.
Tresha Peters
Feb 27, 20172 min read
Think Like a Champion
In business, having the mindset of a champion will help you reach your strategic goals and be competitive.
Tresha Peters
Dec 14, 20164 min read
Is Your Net Working During the Holidays?
People usually do business with people they like and the holidays provide some great networking opportunities.
Tresha Peters
Dec 9, 20164 min read
Six Secrets to Superb Facilitation
Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently.
Tresha Peters
Nov 30, 20163 min read
Leading Others During Turbulence
It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving. Unfortunately
Tresha Peters
Aug 17, 20162 min read
Keep Your Customers Coming Back
Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are
Tresha Peters
Jul 4, 20163 min read
Hiring Customer Experience Superstars
There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a
Tresha Peters
Apr 6, 20164 min read
Black Diamond Speaking
First of all, you have to be willing to move out of your comfort zone. All of us have comfort zones; there are things we do that are comfort
Tresha Peters
Nov 10, 20154 min read
Improving the Patient Experience
Physicians in private practice are being eaten up by larger medical groups and waiting over an hour to see a physician
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