The CARE Approach for Healthcare
In order to WOW healthcare patients and their family members, healthcare providers must follow the CARE approach.
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Tresha Peters
May 7, 20142 min read
WOW Your Customers with EQ
In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int
Tresha Peters
Jan 25, 20141 min read
Creating a WOW for Your Customers!
When we meet the customer’s expectations, we are doing our job. When we exceed the customer’s expectations we are creating a WOW experience.
Tresha Peters
Jun 6, 20134 min read
The Employee Engagement Puzzle
What the leaders of these healthcare organizations failed to realize is that employee engagement is not something that can be taken care of
Regina Clark
May 9, 20131 min read
Using DISC Assessment for Executive Coaching
For those of you that know about Emotional Intelligence (EI), you know that self awareness is critical to being an effective leader. We need
Tresha Peters
Feb 5, 20131 min read
Smile! It Shows the Audience that You are Enjoying Speaking to Them
Effective speakers use visual language to engage the audience. Your hand gestures, facial expression, posture, movement and eye contact are
Tresha Peters
Mar 27, 20124 min read
Speaking Secrets to Engage Remote Audiences
In today’s global business environment, sharing information with remote audiences via web conferencing and webinars has quickly replaced fac
Tresha Peters
Jan 20, 20121 min read
Ownership is not Leadership
I'm working with a new client which is privately owned. There are nine business partners, three who are actively involved with the day to da
Tresha Peters
Nov 2, 20112 min read
Business Etiquette Tips
A client just asked if I could deliver a 1/2 day training program on business etiquette for a New York audience. Business etiquette is about
Tresha Peters
Aug 30, 20112 min read
Dealing with Nerves Before a Presentation
Nervous energy is good. It means that you care. Learning how to use the nervous energy to pump you up instead of paralyzing you is not as ha
Tresha Peters
Aug 16, 20114 min read
10 Presentation Tips
Business presentations do not have to be boring! As a matter of fact, most content is not boring,
Tresha Peters
Mar 15, 20111 min read
Google Builds Better Bosses
This past Sunday (3/13/2011) The NY Time published an article about Google building better bosses. In 2009, Google launched Project Oxygen,
Tresha Peters
Sep 9, 20103 min read
Telling Ain’t Training
There is a huge difference between facilitating, presenting and training yet business people are constantly mixing up these approaches.
Regina Clark
Aug 26, 20101 min read
Communication takes two: a sender and a receiver
Communication is a two-part process. One person sends a message and the other person receives the message and hopefully understands the mean
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