Customer Experience Training Solutions

We provide in person and virtual training programs. If you don’t find what you are looking for, we can design a training program to meet your needs. Live training programs are typically ½ day or full day. We can offer a monthly series of training programs for your organization in person and/or virtual.

Programs include

Are you creating WOW experiences for your customers, vendors, employees and members?

Creating WOW Customer Experiences

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This program is about improving the customer experience. There are easy to deal with customers and there are difficult customers.

Dealing with Difficult Customers and Challenging Situations

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This program is about improving the customer journey. Every customer journey has a beginning and an end, along the way there are touch-points which impact the overall customer experience.

Improving the Customer Journey

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This program is about improving the customer experience on the telephone. Customers appreciate when the person answering the call is pleasant, professional and helpful.