Creating WOW Customer Experiences
Course Overview
Are you creating WOW experiences for your customers, vendors, employees and members? Are you receiving rave reviews on social media as one of the best brands and best company to conduct business with? Are your employees passionate, proud and highly engaged? During this high energy program, Regina will uncover the four truths to creating WOW experiences. A WOW is unexpected, thoughtful, memorable, adds value, creates loyalty and impacts your bottom line.
Program Objectives
During this program, participants will learn how to create WOW experiences for their customers by:
identifying customer expectations
having the right people who are highly competent with great attitudes
focusing on continuous process improvement
creating a motivating work environment
making available the right product and/or service that customers want
Available Formats
½ Day, Full Day, Virtual
