Dealing with Difficult Customers and Challenging Situations
Course Overview
This program is about improving the customer experience. There are easy to deal with customers and there are difficult customers. Customers who are angry, frustrated, disappointed, yelling and perhaps posting negative comments about your business to social media. There are also times when we are faced with challenging situations. For example, when the worldwide corona pandemic disrupted the supply chain which impacted our customers.
Program Objectives
During this program, participants will:
develop strategies to effectively manage difficult customers
turn disgruntled customers into raving fans
identify opportunities for process improvement
practice active listening and using empathy to calm customers down
analyze difficult situations and identify best practices for moving forward
Available Formats
½ Day, Full Day, Virtual
