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Improving the Patient Experience

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Course Overview

Healthcare organizations are paying close attention to patient satisfaction scores and trying to figure out how to positively impact the scores. One way to impact the scores is to improve the entire patient experience and every touchpoint as the patient moves through the healthcare system. During this full day program, healthcare professionals will learn effective communication skills and identify areas for process improvement.


Material includes a workbook and a copy of 101 Ways to Improve the Patient Experience 

Program Objectives

At the program conclusion, healthcare professionals will be able to:

  • improve personal effectiveness

  • improve communication skills

  • deal with difficult patients

  • identify broken processes within their healthcare organization

Available Formats

½ Day, Full Day

Improving the Patient Experience
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